Shifting Gears in Tough Conversations

Last week, I gave several workshops on communicating in difficult situations – talking to angry or demanding clients, dealing with coworkers or subordinates who speak in a steady stream of complaints, those kinds of things. In communication-focused workshops, I...

Technology has Off Buttons; People Don’t

Okay, there’s something I don’t talk about much because I feel like it comes across high falutin and me, I like to keep my falutin on the down low. You know what I mean. I have watched untold hours of television in my life but now, I don’t have a TV...

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