When a Kid Gives a Compliment, Listen.

My mom, Theresa and I had just walked into a snazzy consignment shop in our neighborhood when a little girl – the grandchild of the shop’s owner, I think – looked up at me with her hair pulled into two buns like Mickey Mouse ears and said, “I like your hair!” She was...

Third Intention Healing of Our Hearts

I found my soul mate of a dog, Emmie, in 2000 at the pound. Four years later, she picked out her partner in life and crime, Cosmo, at an adoption fair. As in all wonderful, long-term relationships, Emmie and Cosmo formed their own routines and rituals; they chose one...

Shifting Gears in Tough Conversations

Last week, I gave several workshops on communicating in difficult situations – talking to angry or demanding clients, dealing with coworkers or subordinates who speak in a steady stream of complaints, those kinds of things. In communication-focused workshops, I...

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