Getting Started with Gremlin Voices

Back in June, I shared about a success I had in gremlin voice management – that is, in discerning the voices of irrational fear that express themselves, generally, through messages … Read More

Shifting Gears in Tough Conversations

Last week, I gave several workshops on communicating in difficult situations – talking to angry or demanding clients, dealing with coworkers or subordinates who speak in a steady stream of … Read More

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